What is Irentmygames.ca?
Irentmygames.ca is an online video game rental service which offers an alternative to purchasing expensive video games. We provide game rentals for Xbox360 games, PlayStation 3 games, Nintendo Wii U games, PlayStation Vita games and Nintendo 3DS games. As a subscriber you have the option of signing up for one of our seven (7) game rental packages. Once you have completed your registration, you can begin adding games to your “Game Room.” Games will then be sent to you via Canada Post. You may play the games for as long as you wish, and then send them back to us through the pre paid postage stamped envelope that accompanies your game rental.
How long will it take to get my games?
You will receive your game(s) within approximately two (2) days in the greater Vancouver Area, approximately three (3) days within British Columbia, and approximately five (5) days Canada wide.
Is there a shipping fee for the game rental service?
There is no shipping fee for the rental service. All games are sent to you with a prepaid postage stamped envelope.
If your envelope becomes misplaced, simply send us an email at firstname.lastname@example.org and we will send you a replacement.
Is the first month half price?
As advertised, you will receive your first month of rentals at half price. Upon subscription, your first payment will be reduced by 50%.
The full price payments will begin one month after your subscription.
How does Fast Return work with Irentmygames.ca?
Fast return is FREE. It is a reward. After 3 months of subscription with Irentmygames.ca you can become Fast Return Enabled.
When you are Fast Return Enabled let us know when you have mailed a game back to us at Info@irentmygames.ca and we will
send your next game to you before your mailed game has arrived. Therefore you wait less time for your games and it is FREE.
How do I contact Irentmygames.ca?
We are accessible via email seven days a week. We will do our best to respond to you within 24 hours. As a web-based company we will discuss complaints, cancellations, or any other requests through email. You can contact us using the contact button at the bottom of the page. You can also leave us comments or questions on our FaceBook page Irentmygames.ca or Twitter at Irentmygamesca.
Can I change my rental plan when I want?
Yes, you can change your rental plan at anytime. If you would like to upgrade your plan, you can begin adding games to your game room, upon which your account
will be charged and we will begin sending games to you once your order has been placed.
If you would like to downgrade your plan, please contact us and let us know which package you would like to switch to. You will also need to return all games prior to the end of your billing cycle. Once all games have been returned, only then will you will be charged the fee of your new plan . If the games do not reach us before the end of your billing cycle, you will continue to be charged for the original plan price until all games have been returned.
How do I cancel the service?
Simply send us an email at email@example.com stating that you would like to cancel your service before the end of your monthly billing cycle. Next, return all games to irentmygames.ca prior to the end of your billing cycle. Please note that if we have not received your games prior to the end of your billing cycle, you will be charged for the next months billing cycle as well.
How long can I keep my games?
Most of our packages allow you to keep the games for as long as your subscription has been paid for. However, for the Beginner Package, Family Package 1, and Family Package 2, games may only be kept for a month – please refer to the package description for more details.
How does the Game Room work?
The Game Waiting Room is where you choose the games that you would like to play. The Room has slots in which you place the games that you would like to rent. The top slot is for your first choice - the rest of the slots are where you will insert alternative games in the event that your first choice is not available at the time of shipping. Please keep your Game Waiting Room up to date so we are able to determine what your top choices in games are and work towards building a larger rental base to cater to your preferences.
Are all games always available?
Due to the nature of video game rental, all games will not always be available as they may be rented out to another subscriber. If there is a game that you would like to rent which is not in our catalogue, simply send us an email and we will obtain it for you.
How does the priority order works when IRMG picks games from Game Room?
When choosing your game from your Game Room we look at two criteria.
- What package did you subscribe to.
- Games availability.
We look at Game Room like this:
This is an example from a typical Game Room with 10 games in queue.
- Family Pack 1 & 2 1 to 8
- Gamer Pack 1& 2 1 to 5
- Hardcore Pack 1 1 to 2
- Harcore Gamer 2 1 to 3
Meaning that for a Family Pack we look at the first 8 slots, for a Gamer Pack 1 & 2 we look at the first 5 slots and so on...
What if the game is damaged during transit or unplayable upon arrival?
As an online video game rental service, we pride ourselves on sending you games that are in great condition. However, in the event that a game does arrive damaged or unplayable, please contact us via email so that we can begin the procedure in sending you a replacement game as soon as possible.
What if I am missing a CD sleeve or a return envelope?
Simply send us an email and we will send you a replacement sleeve or envelope. Please be sure to always send games back in their sleeve to avoid damage to the disk. Upon arrival to us, if a disk is returned without a sleeve and damages have occurred, a disk replacement charge will be applied to your account.
What if a game is lost or too damaged to play upon return?
Once the game has been shipped from our office to you – it becomes the responsibility of the subscriber. All lost or damaged games will be charged a replacement fee. The cost of the game will be charged to the credit card on the account.
What if there is a Postal strike?
In the event of a postal strike, your account will be frozen and all payments delayed until the strike is over. For further information, please contact us at firstname.lastname@example.org